Lahey Health

December 2014 Spectrum

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Spectrum IN THIS ISSUE December 2014 A Successful Visit From e Joint Commission On Monday, Nov. 3, surveyors from e Joint Commission arrived at Lahey Hospital & Medical Center to conduct a reaccreditation survey. As part of continuous readiness eff orts, colleagues had been preparing for this visit for many months. Joint Commission accreditation and certifi cation is recognized nationwide and refl ects an organization's commitment to patient safety and quality of care. Over fi ve days the team of surveyors— made up of two physicians, three administrative leaders, one nurse and a life safety surveyor—visited nearly every department at our Burlington campus; Lahey Medical Center, Peabody; and several outpatient sites, including 31 Mall Road, Wall Street, Lexington MRI and Danvers Rehab. e surveyors repeatedly commented on the engagement and professionalism of our colleagues, our commitment to delivering high- Continued on page continued on page Any patient or colleague who has entered the doors of Lahey Medical Center, Peabody, in the past two and a half years has probably met the smiling face of Milford "Kidd" Calixto. Calixto is the concierge who escorts patients from their cars, whether they are on foot or in a wheelchair, safely to their destination in the medical center. "Every day I step through those doors and my motivation is to make a diff erence in the lives of patients," said Calixto. "I try to think how they think, to see how they see and to feel how they feel. I try to be sympathetic." Calixto says that he has learned how to respond when people are going through a hard time, by being supportive but not overbearing. For example, if patients refuse a wheelchair, that's fi ne, but he assures them he's there if needed. "Kidd is simply amazing to work with," said Karen Norman, Registration and Scheduling, who works closely with Calixto most days. "The patients absolutely love him and really miss him when he's not here. He is a person who deserves to be recognized." 2 CEO Q&A 3 Benefi ts Reminder 4 Prescription Transfers 5 Jordan Trip 7 Children's Holiday Party 8 NP Awards 9 Top Docs 10 Epic 12 Research Corner Peabody Concierge's Small Gestures Make a Big Diff erence Milford "Kidd" Calixto, Concierge at Lahey Medical Center, Peabody, helping patient Lillian Esielionis to her car. COLLEAGUE SPOTLIGHT: A Smile Goes a Long Way

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